Agriculture Sector Modernization Project
1. Grievance Redress Mechanism (GRM)
Though all signs are positive in terms of social soundness of the project, the Project affected
peoples (PAP) may raise quarries during construction period with unexpected impacts. The
project has established a Grievance Redress Mechanism (GRM), which is transparent,
objective and unbiased to address any issues or grievances related to both environmental and
social safeguards. The GRM will operate at three different levels.
- The lowest level of the GRM is at the site (sub-project) level where the sub-project
executing Farmer Producer Organizations / Contractor will keep a feedback register
and receive complaints, comments or suggestions from the public, civil society
representatives, farmers and local level stakeholders. The project team will bi-weekly
review the registry and take appropriate actions. If there are any unsolved grievances
or the decisions for grievances is not accepted by the relevant party, it will be forwarded
to middle level of GRM.
- The middle level will operate at provincial PMU/ regional project office level. This
second tier of GRM will seek to resolve an issue quickly and transparently to minimize
the losses or inconveniences for the affected parties while facilitating activities to move
forward. GRM will respond to grievances brought to their notice by the general public
and social audit committees, farmer producer organizations and other stakeholders.
Affected parties can submit their grievances in writing or verbally. All received
grievances will be entered in a dedicated database and updated regularly at the PMU
level. A database will include information on the date of receipt of grievance, type of
grievance and resolution and the date of resolution. The GRM will be monitored
regularly, as it provides feedback on the functioning of the project. The PMUs will
submit regular progress reports on the number of grievances received and resolved by
different participating institutions as part of the overall safeguards monitoring of the
- If the grievances are not solved at second tier of GRM (Provincial PMU level) or not
satisfied by the relevant party with solution given at second level, such grievances will
be forwarded to 3rd tier of GRM in which the project Director of ASMP will involve to
resolve the issue with technical support from Social Development Specialist at PMU.
- PAP- Project Affected People
- PMU- Project Management Unit